Ontario woman’s car insurance wrongly cancelled after she claims rebate
The erroneous lapse in payments to her broker mean her premiums have nearly tripled
An Ontario woman has had her insurance rates almost triple after she attempted to claim a rebate and instead accidentally missed a payment.
Tian Liang of Mississauga called her insurance company to receive a rebate on her premiums, according to CTV News, as she had not been driving as much due to the coronavirus pandemic.
“I called the broker and I said I need a refund because I don’t drive my car and I was told I got a $190 refund,” she said.
Because she thought she had received a $190 credit, she deducted a portion of that rebate off of her next insurance payment, only to receive a letter the next month from her provider saying “to avoid having your policy cancelled, please pay the total amount due $77.02.”
She ignored the letter, thinking it referred to an amount she owned pre-rebate and that an updated number acknowledging the refund would be sent her way. Instead, her policy was abruptly cancelled.
“I got a letter saying they cancelled my policy. I was very upset,” Liang said. “Suddenly I can’t drive my car because I have no insurance and I need to go to work. Now my husband has to drive me to work.”
“We understand missed payments are not always intentional, and a cancellation for non-payment can impact a customers future insurance premium, so our process includes multiple notices and opportunities for payment,” a spokesperson for her former provider, Economical Insurance, told CTV News.
Liang is now being quoted up to $4,000 annually from other insurance providers due to her non-payment; she says she has a good driving record and is surprised a partial missed payment could have such brutal repercussions.